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So entering my contact and billing information was fairly easy. The seat back tray table was just the right size for typing on my iPad’s ZAGG physical keyboard. And I was able to quickly find the Southwest WiFi network on my iPad and iPhone, and get to the Web page for purchasing the WiFi service. The planes for both my flight to San Diego and the return to San Francisco were WiFi equipped. But how did using it work for me during my flights between San Francisco and San Diego? Now you know how Southwest’s in-flight WiFi is set up. Presumably that “Day” of WiFi connection that you paid for will allow you to surf the Web and do e-mail during that connection flight, too.

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Of course, while you’re stuck at the airport waiting to catch that connecting flight, you won’t be able to view the flick or TV show. The same should hold true for any on-demand TV show episode you were viewing during the first flight.

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If you started your travel day aboard a Southwest 737 jet equipped with WiFi and began, but didn’t finish, watching a movie before arriving at an airport where you had to change to another Southwest flight, you’ll be able to resume viewing that movie as long as the second plane has WiFi installed, too. So what’s a “Day” for WiFi purposes on Southwest, since you pay by the “Day” for WiFi Services? This short promotional video from Southwest shows how the in-flight entertainment system works. MLB.com (Major League Baseball), when games are available.

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See “Do I have to install anything on my device to watch TV or Movies?” on the “ TV & Movies” section of Southwest’s Website.) Inflight Entertainment Before boarding the plane you may also need to download the “Onboard Player” app to your mobile device in order to watch copyrighted material during flight. Check Southwest’s Website for additional information. ( Update, June 15,2014: Southwest is offering free TV via DISH through year 2014 on U.S.

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Unlike many other airlines, Southwest flights don’t have TV screens installed in seat backs or elsewhere aboard the planes.īut regardless of whether you want to pay for in-flight WiFi, while aboard a Southwest plane that has WiFi installed, you’ll be able to watch live TV, plus on-demand TV episodes and movies for either $5/day per device or on a pay-per-view basis. You should exercise the same precautions you would at one of those public locations.” Inflight Entertainment “The onboard wireless connection is similar to a WiFi hotspot at a coffee shop, library, hotel, or airport.

Make VoIP phone calls through services like Skype or Facetime.Īh, but can the “bad guys” hack into you computer or other device while you’re flying through the air with the greatest of ease? Southwest says:.

Southwest’s in-flight WiFi works reasonable well, but there’s a few things it won’t let you do:

Access (for a separate fee) Southwest’s on-board entertainment system.

Once you’re connected to the Internet you can:

Purchase WiFi access ($8/day per device) by clicking on “Get Connected” and filling in the requested information, including that for the credit card you’ll use to pay for the service.

Launch your Web browser to access the Southwest Hotspot portal.

Find “Southwest WiFi” in the list of available wireless networks.

You’ll then follow these steps to get on-line, in-flight: When your Southwest flight reaches an altitude of 10,000′ following take-off, a flight attendant will come on the PA system and let passengers know it’s okay to turn on electronic devices. And you can find out if it will 24 hours before your scheduled departure by using Southwest’s WiFi Finder.

Not all Southwest planes are equipped with WiFi, but if your flight does, you’ll see a “Southwest Airlines Hotspot” sticker by the cabin door when you board. I tried it with my iPad on the way to San Diego and my iPhone 5 on the way back.Īt well-grounded Starbucks, you connect to the Internet via a “hotspot.” The same thing happens on board a plane, except the “hotspot” isn’t stationary. WiFi on Southwest planes works with any WiFi-enabled device that has a Web browser.

Southwest’s WiFi system is now powered by Row44, while that aboard planes operated by its wholly-owned subsidiary, AirTran, uses the GoGo WiFi product, as do seven other U.S. On recent round-trip flights between San Francisco and San Diego I had an opportunity to see how Southwest’s current paid WiFi service works, and whether it’s worth the cost of using it.

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Last week in “In-Flight WiFi? Why Not?” I noted that a few years ago durng a Phoenix to Oakland flight, I was able to connect to the Internet via Wi-Fi for free when Southwest was testing the system aboard select aircraft.